Privacy Policy

Last Updated:

August 6, 2025

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Privacy Policy

Last Updated: August 6th, 2025

  1. Our Commitment to Privacy
  2. Your privacy matters to us. At 24social (operated by MILLENNIUM VIDEOGRAPHICS LIMITED), we are committed to protecting your personal data and respecting your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU GDPR.
  3. Who We Are
  4. This Privacy Policy applies to 24social, the trading name of MILLENNIUM VIDEOGRAPHICS LIMITED, a UK-registered company. We provide online services that allow customers to create websites and forms, collect data from visitors, and access analytics.

If you have any questions about this policy or how we process your data, you can contact us at: team@24social.io.

  1. Key Definitions
  • “Personal Data”: Information relating to an identified or identifiable individual.
  • “User”: A person using our website or services.
  • “Subscriber”: A registered user of our services.
  • “End User”: A person who interacts with a website created by a Subscriber.
  • “Services”: Our website builder, form builder, and related analytics tools.
  1. Application of This Policy
  2. This Privacy Policy applies to all visitors and users of our Services. If you do not agree with this policy, you should stop using our Services immediately.
  3. What Personal Data We Collect
  4. We collect the following types of data:
  • Account data: name, email, login method (e.g., Google), and password (if used).
  • Payment data: billing information via Stripe.
  • Usage data: device information, IP address, browser type, and browsing behaviour.
  • Communications: emails, support requests, and other messages.
  • End User data: data submitted via forms or tracked via Subscriber websites.
  1. How and Why We Process Personal Data
  2. We process personal data for the following purposes:

(i) To provide our services:

  • Legal basis: performance of a contract.

(ii) To respond to enquiries or support requests:

  • Legal basis: legitimate interest or contract.

(iii) To send updates and marketing (if consented):

  • Legal basis: consent or legitimate interest.

(iv) To improve our services via analytics:

  • Legal basis: legitimate interest.

(v) To comply with legal obligations:

  • Legal basis: legal obligation.

(vi) To detect and prevent fraud and abuse:

  • Legal basis: legitimate interest.
  1. End Users of Subscribers
  2. We may process (including but not limited to collection and storage) certain personal information of End Users on behalf of Subscribers and at their direction. For example, each of our Subscribers can build their own forms to collect personal information of End Users and other data via their own website. Such personal information may then be stored with 24social, on the Subscriber’s behalf.

In this context, (a) we are considered a “Processor” and not a “Controller” (as both such capitalised terms are defined in the GDPR, and including their capitalised cognates) of such personal information of End Users; and (b) the Subscribers controlling and operating their own Subscriber Platforms are considered as the “Controllers” of such personal information of End Users, and are responsible to them for complying with all laws and regulations that may apply to the processing and control of such personal information of End Users, including all privacy and data protection laws of all relevant jurisdictions.

Where we process personal information of End Users on behalf of a Subscriber, 24social will conclude a data processing agreement with such Subscriber as necessary under applicable laws and regulations.

If you are an End User and wish to exercise your rights under applicable privacy and data protection laws and regulations, please directly reach out to the Subscriber to whose Subscriber Platform your request relates.

  1. Cookies and Tracking Technologies
  2. We use cookies and similar technologies to:
  • Keep you logged in
  • Remember preferences
  • Analyze website usage
  • Improve marketing and advertising

You can manage cookie preferences via your browser settings. See our Cookie Notice for details.

  1. Sharing Personal Data
  2. We do not sell your personal data. We share it only as necessary with trusted service providers who help us operate our business:
  • Stripe (payment processing)
  • Google Analytics (usage tracking)

All data is stored in Firebase (Europe-west region).

  1. International Transfers
  2. We do not transfer your personal data outside the UK or EEA. If we ever do, we will ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.
  3. Data Retention
  4. We retain personal data for as long as needed to:
  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

End User data is retained as per the instructions of the relevant Subscriber.

  1. Your Rights
  2. Under GDPR, you have the right to:
  • Access your data
  • Correct inaccuracies
  • Delete your data
  • Restrict or object to processing
  • Port your data to another provider
  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, email us at team@24social.io.

  1. Security
  2. We implement industry-standard measures to protect your data, including:
  • Encryption (HTTPS)
  • Access controls
  • Regular security reviews

However, no method of online transmission is 100% secure. We cannot guarantee absolute security.

  1. Changes to This Policy
  2. We may update this policy from time to time. The latest version will always be available on our website. Material changes will be communicated via email or in-app notices.
  3. Contact Us
  4. If you have questions, concerns, or complaints about this policy or our data handling practices, you can contact our privacy team at:

Email: team@24social.io

Legal Entity: MILLENNIUM VIDEOGRAPHICS LIMITED

Jurisdiction: United Kingdom

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